At that appointment, the other dealership confirmed exactly what I had been telling them. I had 3 bent wheels, and 2 blown speakers (I though I had just 1).
The service dept has done all my service work on my 2016 RDX Acura. But when I need it checked for a clunking in the front drivers side which is serious they will not work on it because of warranty work will not be paid by Honda! This woman would not stop talking to ask her any questions she talked over me trying. She would not work for me with a attitude of her demeanor. I will call Honda and report this problem!
To this day, I still have not heard from Mazda what they are going to do to remedy this situation and I have been in constant contact. During this whole ordeal, I have been the one who has had to do all the following up. Mazda will not be the one to call you or follow up with you. TERRIBLE CUSTOMER SERVICE. They did, however, replace one blown speaker. But no word on the rest. I filed a complaint with the BBB and am awaiting results.
Would give less than 1 star if I could.
I am not the only one this has happened to. I have worked and went to school in Parkersburg for many years. Lots of people I’ve worked with know this dealership for their sometimes slimey sales tactics and the joke of a service department. In fact, one pharmacist I worked with told me every time she brought her Honda Accord in for an oil change, she was harassed by someone to buy another car and was even told a story once by a salesman that they had someone outside interested in buying her car and that if she would take their deal, was there anything on the lot she would be interested in?
Buddy made everything very easy. I'm thrilled with my CRV.
Please check your paperwork before signing! I wanted to buy the car I've been leasing. When I questioned why they had my pay off amount $500 higher than it actually was, I was told they charge everyone that "fee" because they have to "put my car into their inventory" before I can buy it. BS! I can buy my leased vehicle without even going to a dealer. If it was a legitimate fee, it would have been clearly marked on the bill of sale. I asked that they look at WVCCU for financing, they didn't even call them. I was told that Peoples Bank would have the lowest rate, she thought it would be 4.1%. I called to get my own financing at a much lower rate. No wonder I went to Athens to lease 3 years ago! I will be contacting Honda.
BEWARE!!!! What a joke! I’ve seen multiple 1 star reviews from many sites regarding the service department here, so heres mine! Spent close to 30 grand for a vehicle with every extended warranty possible at this place an regret every second of it. Vehicle has front end noise now and I bring it back TWICE to be looked at...no issues found both times. First time I wasn’t charged, second time I was charged $99 to tell me nothing wrong. Was never told I would be charged out of my pocket to look at the vehicle, I was simply asked if it was under warranty which leads me to believe that would cover it! Poor communication from the service reps to me! Never again will I spend a single dollar at this joke show. BEWARE PEOPLE!!!! GO ELSEWHERE !!!!
Another funny story, in the initial CPO inspection, my brakes scored worse than the score I got in a follow up visit when I was having issues. The dealership had no good explanation for how my brakes seemingly GOT BETTER over 1000 miles. Amazing technology I must say!
I bought a 2015 Mazda 3 Certified Pre-Owned and have had nothing but TERRIBLE CUSTOMER SERVICE from Mazda’s Customer Service and from the dealership/service department I purchased the vehicle from in trying to get simple issues addressed. SHAME ON MAZDA! I love my Mazda but am VERY DISPLEASED with the customer service and DISRESPECT for customers and for their own product. The vehicle itself had 3 bent wheels from the time I bought it. When I left with the car, and when I test drove it, I noticed it had some vibration, which could have been a number of things. I knew the vehicle had been sitting a while and figured maybe it just had a flat spot in the tire and would go away once I drove it for a while and inflated the tires back to proper pressure. After a few days of it continuing and my low tire pressure light coming on, I was becoming alarmed so I made an appointment with my service department and called customer service to give them a heads up. I was told they could not find any vibration and that everything was fine, but they would move the vibrating wheel to the back to see if that would fix it. They reset my tire light and I drove home. The vibration continued so I called them both again to complain and set up an appointment. This time, they balanced all four wheels and admitted to having not done so before. We also found out they hadn’t replaced my windshield wipers like they are supposed to do in mazda’s “160 point CPO inspection” and I also had a blown speaker. I thought it was just a door panel rattling but it turned out it was in fact blown. On top of all that, the vehicle was sold to me with tires being in less than perfect condition, and I should’ve griped about it before hand. The tire that was vibrating the worst turned out to have a tire plug in it (one that was actually intended for ATV use as noted by the service department) which they DID NOT CATCH DURING THE INITIAL INSPECTION. They replaced the tire but only after a long drawn out argument where they were not going to replace it unless I bought one too. Now I have one tire with 100% tread and 3 with less than 50% tread. Some of the wheels were scratched and scuffed up as well, something else that was not supposed to have gotten through the initial CPO inspection. I asked the dealership to take the car for a ride and see how the car still vibrates but the FLAT OUT REFUSED. They said it was fixed. Anyone who knows what vibration in a vehicle feels like would’ve noticed it. So I complained to customer service and they had me make an appointment with a different dealership.
Larry Simmons Honda Mazda Vw Preowned is a US Car Dealer based in Parkersburg, Ohio. Larry Simmons Honda Mazda Vw Preowned is located at 1710 14th St, Parkersburg, WV 26101, USA.
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